Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Chester | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Chester is a GPhC registered online pharmacy weight loss clinic based in Chester, UK. We are committed to protecting your personal and medical information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your data.

1. Data We Collect

When you use our services, we may collect the following information:

Personal details: Full name, date of birth, address, email address, and phone number
Medical information: Health history, weight, BMI, medications, and any information provided during your consultation
Payment information: Billing details processed securely through our payment provider
Technical data: IP address, browser type, and website usage data collected via cookies
Communication records: Emails, messages, or phone records relating to your care or enquiries

2. How We Use Your Data

We use your personal and medical data for the following purposes:

To assess your suitability for weight loss treatment and provide safe, appropriate clinical care
To process your prescription and arrange delivery of medication (typically within 1 working day of pharmacist approval)
To communicate with you regarding your treatment, order updates, or follow-up care
To maintain accurate medical records as required by our regulatory obligations under the GPhC
To process payments and prevent fraud
To improve our website and services based on usage analytics

Our lawful bases for processing include: fulfilling a contract with you, compliance with legal obligations, protection of vital interests, and where necessary, your explicit consent for processing special category health data.

3. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies we may use include:

Essential cookies: Necessary for the website to function correctly
Analytics cookies: Help us understand website traffic and user behaviour (e.g., Google Analytics)
Preference cookies: Remember your settings and preferences for future visits

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

4. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information only in the following limited circumstances:

Prescribing clinicians: Our registered prescribers require access to your health data to approve treatment safely
Delivery providers: Your name and address are shared with our courier to fulfil your order
Payment processors: Secure third-party payment platforms process your billing information
Regulatory bodies: We may be required to share information with the GPhC, NHS, or other authorities if legally obliged to do so
IT and platform providers: Trusted service providers who support our website and systems under strict data processing agreements

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

5. Data Retention and Security

We retain medical records for a minimum of eight years in line with NHS and GPhC guidelines. Financial records are kept for six years in accordance with HMRC requirements. We use appropriate technical and organisational measures, including encryption and access controls, to protect your data from unauthorised access, loss, or disclosure.

6. Your Data Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also request that we restrict or stop processing your information in certain circumstances, or request a copy of your data in a portable format. To exercise any of these rights, please contact us directly using the details below. We aim to respond to all data-related requests within 48 hours.

7. Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your data rights, please contact us:

Pharmacy Weight Loss Chester
GPhC No. 9012511
Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours.