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Terms of Service

Last updated: 22 July 2026

Terms of Service – Pharmacy Weight Loss Chester

Pharmacy Weight Loss Chester
GPhC Registration Number: 9012511
Last updated: July 2026

Please read these Terms of Service carefully before using our services. By accessing our website or placing an order, you agree to be bound by these terms. If you do not agree, please do not use our services.

1. About Us

Pharmacy Weight Loss Chester is a GPhC-registered online pharmacy (GPhC No. 9012511) providing weight loss consultation and prescription services to patients in Chester and across the United Kingdom. We operate in accordance with all applicable UK pharmacy legislation and General Pharmaceutical Council standards.

2. Eligibility

To use our services, you must:

We reserve the right to decline service to any individual who does not meet our eligibility criteria or whose medical history suggests treatment would be inappropriate or unsafe.

3. Prescriptions and Clinical Assessment

All prescription weight loss medications are issued only following a clinical assessment by our qualified prescribing pharmacist. Completion of our online questionnaire does not guarantee that a prescription will be issued.

Our prescribers will exercise independent clinical judgment. If a prescription is declined, we will notify you and, where appropriate, advise you to consult your GP. Prescriptions issued through our service are valid for use at our pharmacy only, unless otherwise stated.

You must provide accurate, complete, and up-to-date medical information. Providing false or misleading information may result in harm and will void any obligation on our part to provide a refund.

4. Payment

Payment is required in full at the time of ordering. We accept major credit and debit cards via our secure payment provider. All prices are displayed in pounds sterling (GBP) and include VAT where applicable.

Your payment will be processed immediately upon submission of your order. If your prescription is not approved following clinical assessment, you will receive a full refund within 5–10 working days.

5. Delivery

Approved orders are dispatched within 1 working day of pharmacist approval. We use tracked, discreet packaging to protect your privacy. Delivery timescales may be affected by circumstances outside our control, including carrier delays or public holidays.

It is your responsibility to ensure the delivery address provided is correct. We cannot accept liability for orders lost or delayed due to incorrect address details.

6. Cancellations and Refunds

You may cancel your order at any time before it has been clinically approved and dispatched. To request a cancellation, please contact us immediately at the email address provided on our website.

Once a prescription has been approved and medication dispatched, we are unable to accept returns or issue refunds for prescription-only medicines, in accordance with UK pharmacy regulations and consumer protection law applicable to medicinal products.

If goods arrive damaged or you receive an incorrect item, please contact us within 48 hours of delivery and we will arrange a replacement or refund as appropriate.

7. Medical Disclaimer

The information provided on our website is for general informational purposes only and does not constitute medical advice. Our services are not a substitute for professional medical consultation with your GP or specialist.

Weight loss medications carry risks and potential side effects. You will be informed of these during the consultation process. If you experience any adverse effects after receiving your medication, stop use and seek medical attention immediately.

8. Data and Privacy

We process your personal and medical data in accordance with the UK General Data Protection Regulation (UK GDPR) and our Privacy Policy. We aim to respond to all data-related enquiries within 48 hours. For a copy of our Privacy Policy or to exercise your data rights, please contact us via the details on our website.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions regarding these terms, please contact us through the details provided on our website. We are committed to resolving any concerns promptly and fairly.